Customer Service
Customer Service
At Ramiss Hair, we want you to feel informed before you buy and supported after your order arrives. Whether you’re exploring a new style or have a question about a purchase, we’re here to help.
Before You Order
Choosing Your Hair
Have questions about length, color, texture, cap construction, or care? Email us with the product link and the details you’d like to clarify. We’ll help you understand the available information so you can make a confident choice.
Checking Product Details
Please review the product description, images, and selected options before placing your order. If you’re unsure about a feature or whether a product suits your needs, contact us before purchasing.
Planning for a Special Occasion
If you need your order for a specific date, please contact us before ordering and review our Shipping Policy. Allow extra time for processing and delivery.
After You Order
Order Support
For help with an existing order, email us with your order number and the email address used at checkout. Please explain your question clearly so we can locate your order and assist you.
Tracking Your Delivery
If tracking is available for your shipment, refer to the tracking details provided in your shipping confirmation. If you need help understanding an update or locating your package, contact us with your order number.
When Your Order Arrives
Please check the items, selected options, and any included accessories. If something appears damaged, incorrect, or missing, keep the packaging and contact us before using or altering the product. Include clear photos and a description of the issue so we can review it.
Product Care
Follow the care instructions for your specific product. If you’re unsure how to wash, style, or store your hair, contact us before trying a treatment or styling method.
Returns and Refunds
Please review our Return & Refund Policy for eligibility, conditions, and instructions. Contact us before sending an item back so we can guide you through the applicable process.
Share Your Feedback
We welcome your feedback about our products and your shopping experience. If something hasn’t met your expectations, please let us know so we can understand the issue and work toward a resolution.
Contact Us
Email: riri@ramisshair.com
For order-related questions, include your order number and a brief description of what you need help with. Please do not send passwords, verification codes, or full payment card details.
Thank you for choosing Ramiss Hair. We look forward to helping you find and care for your next look.